We believe that providing our customers with what they want, when and how they want it, is the key to repeat business and to advertising by word-of-mouth.
Not only will we train our employees in order to deliver excellent service, we will also give them the flexibility to respond creatively to any client requests.
Additionally, we will monitor our clients' level of satisfaction in a continuous manner with our service through surveys and other more convenient feedback opportunities.
We initially expect to have few enough accounts so that Nancy and one additional employee can handle all issues customer service.
Having just one employee to train should help to insure that Nancy can help to make the new hire a top performer.
As our business expands we intend to hire some additional customer service people, one at a time and pay a premium over market labor rates in order to attract and retain quality help.
Shipping problems will be a huge issue with the firms that we compete with largely due to the fact that they insist on using surface shipping methods in order to keep their costs down to charge low prices in order to keep their mass merchant accounts contented.
We intend to use air freight in order to import our kites from the Far East. This will slightly add to our costs. But due to all of our products being more expensive, it will make more sense for us.
It will also allow us to have inventories which are much thinner in our warehouse without risking on stocking out.
Our relatively high cost of shipping has put us at a disadvantage with regards to competition.
The current cost of shipping for an average order is $..., which we think can be reduced by ...%.
We intend to achieve this cost reduction by focusing our overall shipping requirements out to bid.
Facilities
We plan to lease approximately 10,000 square feet of space as soon as our financing has been finalized.
We have a particular property in mind and have a tentative agreement with the landlord's agent.
This building which is located near LAX airport has 8,500 feet of warehouse space and a small 850 square foot office.
The lease rate is $6.35 per foot triple net for a 2 year lease with the option for two additional years at an increase of 5.9% per year.
The building can be found in a busy industrial neighborhood, but due to the fact that we don’t intend to have customers visiting us we have decided that we are better off with a lower-rent location, than a location that could double as a fancy showroom.
For further information on Business Plans, you might want to get a copy of the book "Adams Streetwise Business Plans" (430 pages, $17.95, Adams Media Corporation).
This book comprises complete sample business plans; detailed step by step instructions for writing a business plan; suggested text for each step of the business plan; instructions and worksheets for creating complete financials.
Did you find this article useful? Please Buy Us a Coffee or a Pizza to help cover this site's costs ...
Please donate to this Bitcoin address
Scan the QR code or copy the address below to your wallet to send some Bitcoin
Alabaster, Dover, Beeville, Oshkosh, Benbrook, Columbia, Barnstable Town, Solon, Hackensack, San Marcos, Woburn, Montana, New Hampshire, Hoover, Schaumburg, Laredo, Healdsburg, Mankato, Nebraska, Bullhead City, Moline, San Pablo, Oak Park, South Carolina, Deltona, Hazel Crest, Soledad, Alpena, Leavenworth, Rhode_Island, Salina, Monroe, Redmond, Ventnor City, Lawndale, West Paterson, Springfield, Prior Lake, Fort Madison, Lynn Haven, Idaho Falls, Johns Creek, Portsmouth, Bellaire, Palmetto Bay, Twentynine Palms, Tarboro, Greeley, Farmington, Marion, Bridgeview, South Dakota, Marshall, Mequon, Massachusetts, Excelsior Springs, Columbus, Ferndale, Hoffman Estates, Harrison, Elk Grove Village, Menomonie, Erlanger, Gardner, New Mexico, New Kensington, Chicago Heights, Kankakee, Pacific Grove, Conneaut, Vancouver, Anaheim, Worthington, Callaway, Oconomowoc, Fort Smith, Brookhaven, Nevada, Atchison, Menomonee Falls, Jonesboro, Corsicana, West Virginia, West Plains, Binghamton, Corona, Golden, Reedley, Erie
The Basics of Small Business Grants and How You Can Get One
By Adriana Copaceanu Small business grants are a popular topic because they're alluring. After all, a grant will give you money to start your own small business, and you will not have to pay it back. It's sort of like getting a gift of money, or an inheritance. [READ FULL ARTICLE]
Small Business Grant Writers
By John Halas Small business grant writers provide ways for a business to get funds for its projects. In most cases, the number of small businesses demanding grants is higher compared to the number of available grants. [READ FULL ARTICLE]
Talking To Go - New VoIP Phones With Wi-Fi Capabilities
By Rene Tse From the consumer's perspective, walking through a crowd and studying what is on your new wi fi cell phone. What if more wi fi cell phones had ultra high speed internet connection capability? How would that effect the way we do commerce? [READ FULL ARTICLE]
How to Get Back in AdSense
By Matt Colyer A number of site owners are getting kicked out of the AdSense when they have done nothing wrong to deserve such a punishment. In this article we'll show you a the steps that you can use to attempt getting back in AdSense and also shows you how to minimize the chances of this problem becoming one of your own. [READ FULL ARTICLE]
Adware Remover Reviews
By Josh Riverside There are many criteria for reviewing a software program, the most important of which is how a program performs with regard to its primary function. Consulting a software search engine and reading the editor and user reviews of different titles results to this observation: Most, if not all adware removers do the job of scanning and detecting adware from a system. [READ FULL ARTICLE]
How to Help Prevent Viruses and Spyware From Infecting Your Computer
By David Glick A virus is a self-replicating piece of software which usually sends itself to other computers via email or the Internet. It does not require human intervention. Its purpose is to either replicate, cause computer damage, or both. It typically comes from infected emails or documents and can either do its damage right away, or be like a ticking time bomb waiting for the special day to activate. [READ FULL ARTICLE]
Spring Cleaning Your Car After Winter Driving
By Jennifer Hulbert Most people know that they need to prepare their cars for winter, but many overlook the maintenance that should be performed before spring driving. Winter driving can take its toll on your vehicle. As the weather starts to warm up, it's a good idea to perform some basic maintenance to keep your vehicle in great order. Here are a couple things you should check. [READ FULL ARTICLE]
Top 10 Tips For Choosing Reliable Forex Trade Brokers
By Derrick CK Lee Recently, more and more people are looking towards trading as a form of investment as well as a form of business. Forex Trading or Currency trading is fast becoming one of the most popular forms of investment trading today. And with minimum start up capital required, the barriers to entry are fairly low and this has made it easier for the man in the street to start trading the Forex market. [READ FULL ARTICLE]
Internet Privacy
By Greg Johnston The World Wide Web, aka the Internet, consists of interconnected computer systems and networks. These systems and networks communicate via Transmission Control Protocol / Internet Protocol, referred to as TCP/IP, in order to transfer data and process information. [READ FULL ARTICLE]